Q1: Are you a factory or trading company?
A1: We are a manufacturer.All the products are factory price.
Q2: Where is your factory located? How can I visit there?
A2:Our factory are located in Dongguan city.
You can fly to shenzhen or guangzhou international airport. And tell us your flight No. We will arrange to pick you up.
Q3: May I buy samples from you?
A3: Yes! You are welcome to place sample order to test our superior quality and services.
Q4: What is your Warranty?
A4: All the products will have 12 months Warranty
Q5:What payment method do you accept?
A5:T/T(Bank transfer), Western Union, Paypal, etc.
Q6: Can you put my brand name (logo) on these products?
A6: Yes! The professional OEM services will be welcomed to us. Our factory accepts to make the logo free for bulk orders.
Q7: May I know the status of my order?
A7: Yes .The order information and photos at different production stage of your order will be sent to you and the information will be updated in time.
Q8: What's the leading time? (How long do you need to prepare my goods?
A8: The samples delivery (no more than 10pcs) will be arranged within 7days after payment,mass products lead time will be 15-20 day after payment.
Q9: How will you deliver my goods to me?
A9: Your purchases will be delivered by DHL, UPS, FedEx, TNT, EMS your door. Air Cargo and Sea Cargo, Direct line, Air Mail also be accepted according to clients' request.
Q10: Can you provide us more other products to us to help us to save more shipping costs?
A10: Yes. There're kinds of power cords, cables, wire harness, HDMI and home appliances will be the main products line of Dongguan Hope Factory. The OEM bulk order will be accept as well.